Stand-Alone Queue System

The single location customer journey management platform.

• Designed for on premise deployment, our modular, stand-alone system organizes queues and provides valuable management information. Solo is a cost-effective, easy to install solution that streamlines and informs your service environment, and scales with you as your needs change.

Display relevant information with digital signage

• Solo connects with LCD screens to communicate text, images and other relevant information to customers, patients and citizens in your waiting and service environments. It can be integrated with Qmatic and third party digital signage solutions. Our unique solution, Qmatic Hub, allows you to control where messages appear and to plug in any type of video feed to create better flow, lower perceived wait time, and happier people.

Mobile notifications reduce the need to wait in line

• Solo Mobile allows customers to join the queue by entering their contact information in a self-check-in kiosk. Then, rather than standing in a line, they can enjoy their wait time productively. The system uses the information to generate e-mail messages, alerts, and SMS messages that enable employees to summon each customer when it is his or her turn.

Unleash communication with Solo WiFi

• Install Solo on its own wireless network quickly and simply from the Qmatic self-service kiosk. No software, PC, or special wiring is needed. This intuitive plug-and-play resource connects the most important customer journey communication functions.
• Together, the Spotlight mobile media player app and Mobile Connect form a complete queue management solution. Employees can maximize productivity and service by calling customers, sending mobile alerts, and updating digital signage exactly when needed to keep the environment working efficiently.