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Retail store & Mall

Delight loyal customers with the products they want and the personalization they demand across every retail channel. Delivering Efficient Services. From online and mobile to the in-store experience, Qmatic makes sure brands have the right tools and insights to understand, anticipate, and meet expectations with seamless, flawless customer journeys.

Retail store & Mall

You already know customers can shop online, on mobile, and in your store. Qmatic connects those worlds for a consistent and satisfying experience.

  • Customers can purchase what they want online, find your store with a location-based mobile app, and take advantage of Click & Collect to pick up their purchase with ease and efficiency from a designated line
  • They can check in via a kiosk, choose their service, sign up for mobile queuing, and spend their wait time browsing your store, creating a more enjoyable experience for them
  • Reduce actual and perceived waiting times with relevant communications via mobile, SMS, and digital signage
  • Check in information matches the customer with the most appropriate employee for an informative, confident and fulfilling buying experience