Looking to improve customer experience? Let the customer help out.
- Did your service meet expectations? Are you particularly strong in some areas, and where can you improve? Find out by asking your customers and analyzing the data gathered. With our Expressia solution your customers can rate their visit as soon as they are done, while still in your environment. This gives unique immediate feedback to simple questions.
Online surveys for customer convenience
- For slightly more complex questions, and when you want to let your customers respond when it suits them the best, we offer the a more advanced customer feedback module for Orchestra 7. The module allows you to design a user-friendly online survey and send an invitation to respond to your customer as the visit is completed. The questions may be of different types (star rating, multiple choice, free text, etc.). The questionnaire can also contain conditional follow-up questions (i.e. they may differ depending on previous answer).
