Public Government Service

Our systems help you to improve your Public Goverment Service in following ways :

Using Qmatic Queue Management System

Create a systematic and comfortable environment for Customers
Create a user friendly and efficient working environment for Staff
Enable management to undertake on line monitoring of service levels at each and every branch
Enable objective analysis of staff productivity to be undertaken
Ensure a stable, reliable and accurate database on all aspects of the operations
Enable easy networking into existing systems

Create a networked system for online access and analysis from the Customer Service Department at HQ, and eventually the Head of AdministrationCreate a networked system for online access and analysis from the Customer Service Department at HQ, and eventually the Head of Administration (CEO)
Online monitoring of current situation
Accurate planning of utilization of assets and staff
Improvement to the workflow and procedures can be implemented.
Quality targets can be set and monitored such as maximum waiting or service time.
Planning and scheduling of counter staff according to the needs of the work rate.
Objective analysis of staff productivity and performance can be derived.

sing Display Information System

Maintain real-time communication with visitors and staff inside libraries, government offices, courthouses, town halls, community centers, and other public buildings
Communicate with staff inside restricted locations such as army bases and remote military installations
Provide wayfinding maps for visitors in the lobby
Show calendars and bulletin boards with upcoming events, important deadlines, changes in law, etc.
Display public service announcements
Broadcast live or pre-recorded town meetings, hearings, and other important sessions
Show pictures or videos of how tax dollars are being put to work to achieve community goals
Deliver training and safety information to employees and volunteers
Display emergency alerts and other time-sensitive messages