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Public Government Service

Public Goverment Service

Our systems help you to improve your Public Goverment Service in following ways :

Using Qmatic Queue Management System

  • Create a systematic and comfortable environment for Customers
  • Create a user friendly and efficient working environment for Staff
  • Enable management to undertake on line monitoring of service levels at      each and every branch
  • Enable objective analysis of staff productivity to be undertaken
  • Ensure a stable, reliable and accurate database on all aspects of the      operations
  • Enable easy networking into existing systems
  • Create a networked system for online access and analysis from the Customer Service Department at HQ, and eventually the Head of AdministrationCreate a networked system for online access and analysis from the Customer Service Department at HQ, and eventually the Head of Administration (CEO)
  • Online monitoring of current situation
  • Accurate planning of utilization of assets and staff
  • Improvement to the workflow and procedures can be implemented.
  • Quality targets can be set and monitored such as maximum waiting or service time.
  • Planning and scheduling of counter staff according to the needs of the work rate.
  • Objective analysis of staff productivity and performance can be derived.

sing Display Information System

  • Maintain real-time communication with visitors and staff inside libraries, government offices, courthouses, town halls, community centers, and other      public buildings
  • Communicate with staff inside restricted locations such as army bases and remote military installations
  • Provide wayfinding maps for visitors in the lobby
  • Show calendars and bulletin boards with upcoming events, important deadlines, changes in law, etc.
  • Display public service announcements
  • Broadcast live or pre-recorded town meetings, hearings, and other important sessions
  • Show pictures or videos of how tax dollars are being put to work to achieve community goals
  • Deliver training and safety information to employees and volunteers
  • Display emergency alerts and other time-sensitive messages