Centralized Queue System

Managing the entire customer journey

• Take care of your visitors already before they arrive - with Orchestra 7 you can offer both online appointment booking and mobile tickets. Once on your premises you may opt to allow for check-in via a self-service kiosk, a reception or offer both and let your visitor decide which method to use. Finally, when the visit is over, Orchestra 7 also lets you reach out and ask for customer feedback in order for you to learn more and stay in touch with your visitors.

Always aligned with your needs

• Thanks to its modular design Orchestra 7 may be tailored to suit your specific needs, with regards both to functionality, number of branches and amount of users. And, as your needs change, Orchestra offers all the flexibility need to adapt.

Communication

Staff Notification

Enable staff productivity by having information at their fingertips that make it easier to provide great customer service.

Media Displays

Showcase messages and relevant content in your environment.

Customer Notification

Live up to your customer’s expectations by keeping them informed on every step of their journey.

Digital Signage

Create tailored content that informs and engages your customers.

SMS

Communicate with your clients via text for a seamless experience.

Context Marketing

Design more personal and relevant interactions by having insights into their needs.

Voice Announcements

Keep your customers updated through audio with efficient and direct information.

Mobile Tickets

Allow your customers to queue virtually using their phone to access your ticketless system.

Serve

Raise the level of efficiency and service across every part of the visit. From desktops to tablets, connect the right staff with the right information to your customers.

Counter Terminal

Streamline the process and empower your customer to check in and know the next steps.

Reception Terminal

Check in quickly and easily with a well-informed staff member.
Gain total control over the customer experience from one location. Manage your operations from a central server to ensure that you always stay up and operating.

Infrastructure

Hardware Monitoring

Keep an eye on your platform from a central location to know all hardware is functioning correctly.

Auditing

Log and report all user activities and configuration changes made in the system.

Surface Editor

Manage digital surfaces across multiple locations with a true web-based what-you-see-is what-you-get interface.

LDAP

Grant specific user permissions allowing access only to information they need.

Ecosystem

Maximize the value of your investment with flexible integrations to external systems. Seamlessly exchange information between your existing business systems, devices and users.

HL7

Meet international standards to transfer clinical and administrative data between applications used by various healthcare providers.

WFM

Pull in the data of your workforce management tools to further optimize performance.

Entry Point

Manage the initial interaction and collect data as the customer journey begins.

Service Point

Whether face-to-face or self-service, track the interactions as your customer engages.

Digital Signage

Connect with your digital signage solutions to create a complete ecosystem.

Business intelligence

Choose the data that best provides you the ability to stay nimble. From real-time analytics to historical insights, tailor your dashboards to most effectively impact your current operations.

Standard Reports

Automated reports offer the most important business metrics, trends and exceptions.

Custom Reports

Customize reports for analytics to give you the insights and information that you need for your business

Dashboard

Gain a real-time view of useful, actionable information about how well your operations are working.