Queue Management System

From chaos and uncertainty to queuing and clarity

Happy customers are good customers. If you can provide a great experience throughout their visit, they are more likely to return, and to recommend your services to others.
Here’s where an effective queue management system makes a big difference. The basic, as we see it, is primarily about making sure that customers are served in the right order. Preferably while allowing them to engage in something less boring than physically waiting in line. This is our home turf, and has been since the beginning of the 1980s.

Smarter systems for basic waiting line management

This means that we can provide you with anything from an entry-level smart queuing system to advanced solutions for complex queue management. Or, as we like to put it in the latter case, customer journey management.
So, what do we actually mean with an entry level queuing system? Basically the typical arrive - take a ticket - keep an eye on the display for called numbers. And, when it’s your turn, follow the signage to your serving counter. All this can easily be achieved with our Qmatic Solo platform combined with a self check-in kiosk and displays to keep visitors informed

Advanced queue management features