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Bank & Financial

Bank & Financial

Our systems help you to improve your Banking service in following ways :-

Using Qmatic Queue Management System

  • Create a systematic and comfortable environment for Customers
  • Create a user friendly and efficient working environment for Staf
  • Enable management to undertake on line monitoring of service levels at      each and every branc
  • Enable objective analysis of staff productivity to be undertaken
  • Ensure a stable, reliable and accurate database on all aspects of the     operation
  • Enable easy networking into existing systems
  • Create a networked system for online access and analysis from the Customer Service Department at HQ, and eventually the Head of Administration     (CEO)
  • Accurate planning of utilization of assets and staff
  • Improvement to the workflow and procedures can be implemented.
  • Quality targets can be set and monitored such as maximum waiting or service time.
  • Planning and scheduling of counter staff according to the needs of the work rate.
  • Objective analysis of staff productivity and performance can be derived.

Using Display Information System

  • Inform customers about loans, investment accounts, and other banking products
  • Show news updates or live TV to reduce perceived waiting times
  • Display current rate information in your lobby
  • Promote the ways that your bank or credit union gives back to the community
  • Show training videos and messages from the home office
  • Display real-time performance dashboards (e.g. for call center staff)
  • Deliver emergency alert messages
  • Display multiple media file in a single screen