Bank & Financial

Prioritizing the customer journey is key for the bank of the future. Banks have work to do in business transformation and customer experience.

Our Qmatic System can help you to redefine experiences to reduce customer waiting time, staff optimization, issue token using mobile, SMS alert to customer for called and Feedback for services.

From online through onsite, inform and empower your customer.

Internet and location-based mobile applications enable the customer to find a branch, schedule an appointment, and prepare for the appointment before arriving on site
On arrival, the customer can check quickly in via self-service kiosks, mobile devices or reception
While waiting, they remain informed about their upcoming appointment via mobile virtual queuing alerts and gain relevant insights from digital signage throughout the environment
At the end of the appointment, the customer is invited to provide immediate feedback about their experience using a mobile device equipped with a state-of-the-art Qmatic application