Customer Journey Management

Managing the flow of customers and their experience, from initial contact to final service delivery using Cloud based queue management system.

This is a step-by-step process where we help you to measure and quantify:

Footfall and transaction data analysis
Customer Journeys
Customer-staff activity and interaction analysis
Analysis of facilities utilization
Customer perception surveys
Staff perception surveys
General observations and opportunities for improvement.
Other data collection activities

Your business is always changing – because of customer behavior - new staff members, new products and services. There is in fact a constant change. Our services include:

Ensuring and adapting systems, configurations and solutions to new environment
Measuring operational efficiency
Health checks
Recommendations on improvements